At Lumanti of Nepal, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services. By accessing our website or placing an order, you agree to the practices outlined below.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information:
- Name
- Contact details (phone number, email address, delivery address)
- Payment details (processed securely through third-party providers)
- Order history and preferences
1.2 Non-Personal Information
We may collect non-personal data for website analytics and optimisation, such as:
- IP addresses
- Browser type
- Device information
- Pages visited and time spent on the site
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To prepare, deliver, and confirm your orders.
- Customer Support: To address your queries or complaints.
- Marketing (Optional): To send you promotional offers or updates if you opt-in.
- Service Improvement: To analyse website usage and improve our offerings.
- Legal Compliance: To comply with applicable laws and regulations.
3. How We Share Your Information
We respect your privacy and will not sell or rent your information to third parties. However, we may share your information in the following cases:
3.1 Service Providers
We may share your data with trusted third-party service providers, such as:
- Payment processors for secure transactions.
- Delivery partners to fulfil your orders.
- Marketing platforms to send opt-in communications.
3.2 Legal Obligations
We may disclose your information if required by law or to protect our legal rights.
4. Data Security
We take appropriate measures to secure your data:
- Encryption: Payment information is encrypted using secure methods.
- Access Control: Access to personal data is restricted to authorised personnel only.
- Monitoring: We regularly monitor our systems for vulnerabilities and attacks.
While we strive to protect your information, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us:
- Remember your preferences.
- Analyse website traffic.
- Provide personalised recommendations.
You can disable cookies through your browser settings, but this may impact website functionality.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your data where applicable.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Complaints: Lodge a complaint with your local data protection authority if you believe your rights have been violated.
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites, such as Just Eat. We are not responsible for the privacy practices of these external sites. Please review their policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly to stay informed.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Lumanti of Nepal
88 Rathgar Road, Rathgar, Dublin
Phone:
Email:
Thank you for trusting Lumanti of Nepal. Your privacy is important to us, and we are committed to safeguarding your information.